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Using the Website
Q: Can I purchase products on-line?
A: No, currently you cannot purchase products on-line. If you are in the process of building a John Wieland home, please contact your designer to select products. For all other requests, please use the Contact Us e-mail form.
Q: How do I use the Wishlist feature?
A: This feature is currently under construction but will be coming soon.
Q: How do I use the Search feature?
A: If you know the specific item number of the product, simply type the item number in the search bar and then click on the Search button. You can also click on the Search tab to search by collection, finish, type, or keyword.
Bulbs
Q: The description for a fixture says I need to use a 60w bulb. Can I use a higher wattage?
A: It is not recommended that you use a higher wattage than specified, as this may create a safety risk for your home.
Dimmers
Q: Can I use a standard dimmer on a low voltage fixture?
A: No, a standard dimmer will blow the transformer. You will need to purchase a dimmer specifically designed to be used on a magnetic transformer.
Sizing
Q: How do I know what size chandelier to hang in my dining room?
A: Generally, the diameter of a dining room chandelier can be calculated by adding the dimensions of the room together. For example: a room that is 12' x 12' should have a fixture that is approximately 24" in diameter. Another way to determine the width of your dining room chandelier is to divide the width of your dining room table in half. For example: if the width of your table is 54", select a chandelier that has a diameter of approx. 27". As always, personal preference is also a determining factor.
Q: How do I know how low my dining room fixture should hang?
A: The bottom of the chandelier should hang approx. 30" above the table. As always, personal preference is also a determining factor.
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